Surgery News
St Wulfstan Surgery we are proud to be supporting Upper Lighthorne Football Club.
At St Wulfstan Surgery we realise the importance of sport in promoting the health and wellbeing of our community. As such we are proud to be supporting a new Under 7’s Upper Lighthorne team.
We want to thank Mikey Perks and his team for all their hard work and effort in making the club a success, and giving children in the local area the opportunity to get together and play!
Best of luck for the season!
Last night St Wulfstan Surgery were awarded the coveted HSJ Primary Care Provider of the Year 2024, in what organisers called the largest awards of their kind in the world.
We are incredibly proud of our staff who work so hard to deliver the best quality care to patients. And we are so proud of our patients also. The service we deliver is only made possible by the mutual respect shared between the surgery, staff and patients. You are all brilliant!
Thank you to everyone who supported us, including our Sponsors for the event, RWM Midlands. And congratulations also to our partners at South Warwickshire NHS Trust who were awarded Trust of the Year.
We remain committed to our values of Care, Quality & Compassion, and remain passionate about developing outstanding services to you all!
Due to our ongoing expansion we are a recruiting a new Receptionist/Care Navigator to come and join our incredible team.
We can offer both part-time and full-time roles.
Please visit our Indeed page for more details and to apply.
Applications close 16th October 2024.
It was brilliant to welcome BBC Radio Coventry & Warwickshire into the surgery last week, in response to being revealed as finalists for the national HSJ Awards 2024 as Primary Care Provider of the Year.
There is still time to listen again:
Login to BBC Sounds
Our first segment is at 1 hour 42 mins
Our second segment is at 2 hours 17 mins
Our third segment is at 2 hours 50 mins
St Wulfstan Surgery is proud to be a GP Training Practice, meaning we support training GP’s become fully fledged GP’s. As part of this process we are sad to have to say goodbye to our excellent GP Trainees, Dr Nathan Mulligan and Dr Sachet Nangia, who have moved on to their next placement.
But we are happy to introduce our newest GP Trainees, Dr Isabel Rodriguez and Dr Chris Harper who have started seeing patients at the surgery and will be with us until December.
Welcome Isabel & Chris!
Online services, such as the NHS App, have made it easier than ever to contact the surgery, book and cancel appointments, order repeat medications, get advice and view your medical record.
But we realise not everyone can access these services, or know how to access these services. So we want to help.
The next stop on our travels is Lighthorne Heath Village Hall. We have arranged a drop in session where our Operations Team will be on hand to help you access and learn how to use online services such as the NHS App.
Even ff you don’t have a computer or smart device then please feel free to attend and we can show you how to access these services.
If you’re struggling to access services on your laptop or smartphone then please bring it along and we will be on hand to help you.
And there is no need to book, just drop in.
We look forward to seeing you!
Welcome Jo
As a sign of our commitment to providing the highest quality of care and best patient experience we are pleased to announce the appointment of Jo Hamilton as our new Quality and Patient Experience Lead.
This role has been created to ensure high quality care is delivered at the practice, and the experience of patients remains at the heart of everything we do.
Jo brings with her a wealth of experience, most recently as the Warwickshire East PCN Digital & Transformation Lead.
A few words from Jo:
“My name is Jo Hamilton and I am thrilled to be joining St Wulfstan Surgery as the new Quality and Patient Experience Lead starting on the 19th August.
With 10 years’ experience in the NHS, I am passionate about patient care and wanting to make a difference. I am really keen to share the surgery’s values of care, quality and compassion for our patients and their families.”
“My name is Jo Hamilton and I am thrilled to be joining St Wulfstan Surgery as the new Quality and Patient Experience Lead starting on the 19th August.
With 10 years’ experience in the NHS, I am passionate about patient care and wanting to make a difference. I am really keen to share the surgery’s values of care, quality and compassion for our patients and their families.”
We are really proud to have been named as a Finalist in the National and prestigious HSJ Awards 2024 for the award of Primary and Community Care Provider of the Year. In fact, we are the only GP surgery in the country to be named as a finalist in this category, this year.
This is a really significant achievement for the surgery and has only been made possible by the incredible relationship we have with you, our amazing patients, and the incredible dedication of our staff. We remain committed and dedicated to offering the highest quality of care to everyone, and to have this recognition is fantastic.
We thank you all again for your support, and remain proud and privileged to be at your service!
The winner of the award will be named on 21st November 2024 in London.
We are recruiting a new, full-time Care Navigator / Receptionist.
Join a wonderful, warm, efficient, compassionate team at St Wulfstan Surgery.
And our Reception team has consistently received incredible patient feedback.
Applications close 23rd AUGUST 2024.
To apply, or for more details please see our post on Indeed
We are recruiting a new, full-time Administrative Assistant.
Join a wonderful, warm, efficient, compassionate team at St Wulfstan Surgery.
Applications close 16TH AUGUST 2024.
To apply, or for more details please see our post on Indeed
Online services, such as the NHS App, have made it easier than ever to contact the surgery, book and cancel appointments, order repeat medications, get advice and view your medical record.
But we realise not everyone can access these services, or know how to access these services. So we want to help.
We have arranged 4 drop in sessions where our Operations Team will be on hand to help you access and learn how to use online services such as the NHS App.
If you don’t have a computer or smart device then please feel free to attend our Southam Library sessions where, as long as you are a Warwickshire resident and bring ID with your address, then we can show you how to access these services. And you can always attend the Library to use these computers and online services in the future.
If you’re struggling to access services on your laptop or smartphone then please bring it along and we will be on hand to help you.
And there is no need to book, just drop in.
We look forward to seeing you!
As you maybe aware our systems were affected by the recent global Crowdstrike/Microsoft IT outage.
We are glad to say our systems are now back up and running.
As such normal services will resume on Monday 22nd July. We anticipate some time maybe required to clear any backlog which developed on Friday and over the weekend so your patience this week would be most appreciated.
Thank you again for all of your patience and understanding.
Good evening.
Unfortunately our service has been, and still is, affected by the global IT outage and as such our systems are currently down. We are awaiting a resolution from our IT providers so please bear with us.
Patients who are booked in for face-to-face appointments on Saturday 20th July should still attend.
Patients who are booked in for face-to-face appointments on Monday 22nd July should still attend, except for blood tests. Unfortunately we are unable to undertake blood tests until the problem has been resolved.
We are really sorry for the inconvenience caused and will do everything we can to resolve this issue. Further updates will be made available through our website and social media channels.
At St Wulfstan Surgery we are proud and extremely excited to announce that we will be opening a Branch GP Surgery in Upper Lighthorne. We are excited to be working with the local authority and Coventry & Warwickshire ICB to establish a surgery in the new village development. In the meantime, we are exploring how we could open a temporary GP Surgery within the village. Residents of Upper Lighthorne and surrounds are welcome to register with us now in order to access our existing services.
St Wulfstan Surgery is a CQC rated Outstanding surgery, and rated number 10 in England for patient satisfaction according to the national GP Patient Survey in 2023. We were rated number 1 in England for practices with more than 10 000 patients. We are committed and passionate about providing the very best quality of care to all our patients. At St Wulfstan Surgery we value and respect the incredible relationship we have with our patients and know the importance of always maintaining Care, Quality & Compassion in all that we do.
And to reassure all of our existing patients, this opportunity will enable us to further develop and build upon our high-quality care by enabling us to further recruit incredible staff and develop new, innovative services. We have grown significantly in recent years and have managed to raise the level of patient satisfaction during this period of growth, and we will be working tirelessly to ensure this continues.
We thank you all for your continued support. It remains our privilege to be able to serve you, and we look forward with great excitement to welcoming residents of Upper Lighthorne and surrounds into our St Wulfstan family!
In our pursuit to give you the best possible service we have now activated new features within the NHS App.
It is now possible to contact us through the app with queries that you may otherwise have needed to call the surgery or speak to a GP about. Perhaps you have a non-urgent query that doesn’t really need a GP appointment. Or a query about a blood test result or a referral.
Please access the NHS App either via an app on a Smartphone or by visiting the NHS App website.
Click on Services
Click on Contact your GP surgery for a document or update
And away you go!
Here are some ideas:
Update us with your latest Blood Pressure reading when requested
Queries regarding test results and referrals
Queries regarding recent hospital letters
Request a Doctors letter or private medical letter
And anything else you would otherwise have needed to call reception to enquire about
Hopefully you will find this additional service useful and convenient, but of course, our phone lines are always still there if you need them!
